What characterizes a 'click-and-mortar' business model?

A 'click-and-mortar' business model is characterized by the integration of both online and offline operations, meaning it has a presence in both the digital and physical realms. This enables businesses to reach a wider audience by leveraging the advantages of both platforms.

For example, a brick-and-mortar store can attract customers through in-person shopping experiences while simultaneously offering an online platform for easy access and convenience, allowing for direct sales through a website or mobile app. This model enhances customer engagement, as shoppers can choose between visiting a store or browsing online, thus maximizing sales opportunities and improving overall customer satisfaction.

In contrast, other choices describe business models that lack this duality. Some focus solely on online sales, are restricted to physical locations without digital engagement, or are limited to specific environments like shopping malls, making them less versatile than click-and-mortar businesses. This ability to blend both environments effectively is what defines the click-and-mortar approach.